Service Request Management Application
ii40_Ticketing is a comprehensive solution for the management of service requests, which enables industrial OEMs channel and track all calls for assistance, automatically attach machine data for an agile diagnosis and issue resolution, and to market spares and services as part of a Servitization strategy.
Issue and Service Request Management
Access a comprehensive solution for equipment issue management that your customers can use as an interaction channel to request assistance services in an easy or even automated way.
Empower your support service teams with the relevant machine data to carry out succesfully remote diagnosis and provide quick resolution to the service requests, improving machine availability and reducing service costs.
Channel all technical interactions and achieve the monetization of all service opportunities by selling spare parts and assistance services.