{"id":2363,"date":"2020-11-02T15:31:06","date_gmt":"2020-11-02T14:31:06","guid":{"rendered":"https:\/\/www.ii40services.com\/faq\/"},"modified":"2024-03-31T17:37:28","modified_gmt":"2024-03-31T15:37:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ii40services.com\/en\/faq\/","title":{"rendered":"FAQ1_EN"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#5231f7 20%|#2edbd5 100%&#8221; background_color_gradient_start=&#8221;#5231f7&#8243; background_color_gradient_start_position=&#8221;20%&#8221; background_color_gradient_end=&#8221;#2edbd5&#8243; background_image=&#8221;https:\/\/www.ii40services.com\/wp-content\/uploads\/7108-1-1024&#215;1024-v2.png&#8221; background_position=&#8221;bottom_center&#8221; background_blend=&#8221;multiply&#8221; min_height=&#8221;424px&#8221; custom_margin=&#8221;0px||4px||false|false&#8221; custom_padding=&#8221;8vh||18vh||false|false&#8221; bottom_divider_style=&#8221;ramp2&#8243; bottom_divider_height=&#8221;250px&#8221; bottom_divider_flip=&#8221;horizontal&#8221; bottom_divider_height_tablet=&#8221;118px&#8221; bottom_divider_height_phone=&#8221;90px&#8221; bottom_divider_height_last_edited=&#8221;on|desktop&#8221; custom_css_main_element=&#8221;height: 100%;&#8221; global_colors_info=&#8221;{}&#8221; background_color_gradient_direction__hover=&#8221;180deg&#8221; background_color_gradient_direction__hover_enabled=&#8221;180deg&#8221; background_color_gradient_start_position__hover=&#8221;0%&#8221; background_color_gradient_start_position__hover_enabled=&#8221;0%&#8221; background_color_gradient_end_position__hover=&#8221;100%&#8221; background_color_gradient_end_position__hover_enabled=&#8221;100%&#8221; background_color_gradient_stops__hover=&#8221;#5231f7 0%|#2edbd5 100%&#8221;][et_pb_row admin_label=&#8221;Page Title Area&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;1440px&#8221; custom_margin=&#8221;-8vh||||false|false&#8221; custom_padding=&#8221;||27px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Hero Section Title&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;Montserrat|600||on|||||&#8221; header_font_size=&#8221;48px&#8221; header_letter_spacing=&#8221;3px&#8221; header_line_height=&#8221;1.3em&#8221; header_2_font=&#8221;Montserrat|700|||||||&#8221; header_2_text_color=&#8221;rgba(255,255,255,0.6)&#8221; header_2_font_size=&#8221;90px&#8221; header_2_letter_spacing=&#8221;3px&#8221; header_2_line_height=&#8221;1.1em&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;1080px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; animation_direction=&#8221;bottom&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;28px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;50px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; inline_fonts=&#8221;Rawline-200&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">FAQs<\/h1>\n<h5 style=\"text-align: center;\">Answering the most common questions<\/h5>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.ii40services.com\/wp-content\/uploads\/conversacion.png&#8221; alt=&#8221;faq&#8221; title_text=&#8221;faqs&#8221; admin_label=&#8221;faqs&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;4%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-4vh||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ Section&#8221; _builder_version=&#8221;4.16&#8243; min_height=&#8221;1079px&#8221; custom_margin=&#8221;||0px|||&#8221; custom_padding=&#8221;50px||50px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-52px|auto||auto||&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;900px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion icon_color=&#8221;#0c71c3&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;17px&#8221; _builder_version=&#8221;4.16&#8243; toggle_text_color=&#8221;#0c71c3&#8243; toggle_font=&#8221;Montserrat||||||||&#8221; toggle_line_height=&#8221;1.5em&#8221; body_font=&#8221;||||||||&#8221; body_line_height=&#8221;1.8em&#8221; border_style_all=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221; Is all data on the machine read?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]<\/p>\n<p>(translated 2024)\u00a0 The Gateway can read all the machine data that is made available to it. The best way to do is to identify the variables that are really going to add value to monitoring.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; What industrial communication protocols does it has? What kind of automatons does it communicate with?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The Gateway communicates with the &#8220;standard industrial communication protocols: Siemens S7, OPC-UA, Ethercat, Modbus, and other protocols such as TCP \/ IP direct, RS232 serial, being able to incorporate specific protocols to communicate with the machine.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; Can I access all the data collected by ii40_Connect?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, totally and from any device with connected to Internet.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What users \/ roles can access the solution?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The ii40_Connect platform has by default 3 types of user with different privileges: administrator (with maximum authorizations), authorized user (for production and maintenance managers) and normal user (for operators). As part of commissioning, this configuration is adapted to the customer&#8217;s needs.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; Is ii40_Connect data accessible from other applications?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. We have an ii40_Connect API that prepares and makes the platform data available for connection with other applications such as ERPS, etc.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; What are the benefits of ii40_Connect in the cloud?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The cloud offers the possibility of accessing information from any geographical point and device with an Internet connection. It is also worth mentioning the option of managing machines in different locations, its scalability in terms of available space or the guarantee that backup copies are made. Likewise, its installation cost is lower compared to on-premise installations, since its configuration is done remotely, while the latter requires a study and analysis prior to installation.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; Is it safe from a cybersecurity point of view?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, our priority is to offer a product with a high level of cybersecurity. Therefore, we incorporate cybersecurity considerations at\u00a0 different levels of the platform to ensure confidentiality, privacy, and the non-manipulation of data that could affect the service. For this, we collaborate with the CEIT of Tecnun, and we have defined a very detailed security policy both at the Gateway, Cloud and Application level, which is supported by secure authentication elements, a restrictive policy of permissions and encryption in the management of data and communications<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I don&apos;t want you to connect to my computer network. Can you do something?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The Gateway is prepared to operate independently without connecting to the plant&#8217;s network, and can have its own Internet connection to transmit the signals.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can you do a plant level installation?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. We can monitor individual machines, a complete line, or an entire plant.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-50px||-50px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/f.hubspotusercontent10.net\/hubfs\/5086963\/FAQs%20para%20descargar.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Descargar FAQs&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-13px||-30px||false|false&#8221; box_shadow_style=&#8221;preset1&#8243; 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The best way to do is to identify the variables that are really going to add value to monitoring.The Gateway communicates with the &#8220;standard industrial communication protocols: Siemens S7, OPC-UA, Ethercat, Modbus, and other [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"folder":[],"class_list":["post-2363","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/pages\/2363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/comments?post=2363"}],"version-history":[{"count":0,"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/pages\/2363\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/media?parent=2363"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.ii40services.com\/en\/wp-json\/wp\/v2\/folder?post=2363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}