Competitive funding · 2018
CDTI NEOTEC
CDTI
CDTI selected Remote Monitoring Services for NEOTEC 2018, awarding €250,000 and a score of 88/100 for its technology business project.
For industrial equipment OEMs
Turn your installed base into a recurring revenue stream
ii40_Connect helps you package and operate aftermarket services with real machine data: 24/7 monitoring, remote diagnostics, OEE, asset health and measurable SLAs. Less blind effort, more renewals and margin control.
Edge + Cloud + Web App Trusted SLA metrics & reporting Built for OEM installed base
Why ii40_Connect for OEMs
Standardize a service catalog (and
sell it at scale)
sell it at scale)
Move from one-off projects to repeatable tiers with KPIs, deliverables and pricing per machine.
Reduce service cost
and unnecessary visits
and unnecessary visits
Remote diagnostics + historical context so techs arrive with hypotheses, checks and evidence.
Measurable SLAs to renew and upsell
Uptime, response, incidents and improvements with traceability. What you measure, you can monetize.
Service Apps (what you can sell)
Six digital capabilities for asset monitoring, operational optimization, and measurable aftermarket services.
MONITORING
Monitoring 24/7- States, alarms, events and key tags with notifications and traceability.
- • Visualization of operating parameters
- • Machine-status tracking
- • Alarm and event recording
- • Automated notifications
PERFORMANCE
Performance (OEE)- KPIs + loss analysis to justify optimization services and improvements.
- • Availability, OEE and energy-efficiency KPI calculation
- • Detailed analysis of equipment behavior and operation
- • Optimization recommendations
- • Customized reports
TRACKING
Tracking- Production & quality forensics: what happened, when and why, with context.
- • Recording of inputs such as raw materials and energy
- • Recording of outputs such as product units and quality checks
- • Recording of process parameters and events
- • Internal product traceability record. It can provide data to prepare a DPP where applicable, but does not by itself constitute the Digital Product Passport regulated by the ESPR (Regulation (EU) 2024/1781).
REMOTE SERVICE
Remote Service - Support workflows: diagnostics, tickets, inspections and intervention prep.
- • Remote diagnostics and assistance
- • Ticketing for support-request management
- • Inspection and review planning
- • Service-contract management
ASSETLIFE
Asset lifecycle - Machine Health Index (MHI), lifecycle events and APM decisions.
- • Internal digital record of the machine lifecycle. It does not by itself constitute the Digital Product Passport regulated by the ESPR (Regulation (EU) 2024/1781).
- • Machine Health Index (MHI) and Remaining Useful Life (RUL) estimation
- • Total Cost of Operation calculation
- • Maintenance, upgrade and renewal recommendations
INDUSTRIAL INTELLIGENCE
Industrial Intelligence - ML/AI and agents for prediction, anomalies and actionable knowledge.
- • Anomaly-detection models
- • Predictive-maintenance models
- • Prescriptive operating models
- • Development of equipment-specific models
- • Customization of aftermarket AI agents
Clear value for every stakeholder
ii40_Connect solves role-specific pain points across the OEM and the end customer.
Reference packages (servitization maturity)
A repeatable path: foundation → improvement → predictive → SLAs → outcomes.
1
Connect & Monitor
Maturity 1 — Digital foundation
Connect machines and deliver remote visibility.
- • Secure connectivity + basic digital twin
- • States, alarms, events, critical trends
- • Entry tier: fee per machine/year
2
Performance & OEE Insights
Maturity 2 — Efficiency & continuous improvement
Convert data into production KPIs to reduce stops, microstops and speed losses.
- • OEE and losses per shift/day/batch
- • Pareto of stops + microstops + top causes
- • Recurring reports to justify renewals and value
3
Predictive Reliability & Asset Health
Maturity 3 — Fewer failures, lower service cost
Detect degradation before failure and prioritize maintenance where risk is real.
- • Machine Health Index (MHI) + component views
- • Early warnings & recommendations (agents)
- • Maintenance support: checks, suggested spares and evidence
4
Service Contracts & SLA Control
Maturity 4 — Profitable aftermarket operations
Run premium tiers with measurable SLAs and real margin control.
- • SLA KPIs: uptime, response, incidents, availability
- • Customer portal with reporting and traceability
- • Effort control: visits, hours, spares (margin per contract)
5
Outcome / MaaS
Maturity 5 — Business model transformation
Sell outcomes with trusted metrics for billing (pay-per-use or performance).
- • Billable metrics: usage, performance, availability
- • Bonus/malus and multi-year agreements
- • ii40_Connect‘source of truth’ for outcome contracts
Recognition & innovation
A track record of competitive selection, industrial collaboration and research.
Programme selection · 2023
BIND 4.0 · 7th edition
BIND / SPRI
Selected as an Internet of Things startup for BIND 4.0’s seventh edition, an open innovation programme connecting technology companies with industrial clients.
Research programme · 2023–2025
HAZITEK · AIDIS
HAZITEK
Consortium member in AIDIS, a strategic HAZITEK research and development project alongside Hine, Fagor Arrasate, Sisteplant and other industrial companies.
Ready to turn aftermarket into a recurring, profitable business?
We design your service catalog (tiers, KPIs and deliverables) and connect a lighthouse asset to prove value fast.