Maturity 1 — Digital foundation
Connect & Monitor
Connect machines and deliver remote visibility as a recurring service.
- Secure connectivity + basic digital twin
- States, alarms, events, critical trends
- Entry tier: fee per machine/year
Servitization and recurring revenue
Reference packages (servitization maturity)
A repeatable path: foundation → improvement → predictive → SLAs → outcomes.
Maturity 2 — Efficiency & continuous improvement
Performance & OEE Insights
Convert data into production KPIs to reduce stops, microstops and speed losses.
- OEE and losses per shift/day/batch
- Pareto of stops + microstops + top causes
- Recurring reports to justify renewals and value
Maturity 3 — Fewer failures, lower service cost
Predictive Reliability & Asset Health
Detect degradation before failure and prioritize maintenance where risk is real.
- Machine Health Index (MHI) + component views
- Early warnings & recommendations (agents)
- Maintenance support: checks, suggested spares and evidence
Maturity 4 — Profitable aftermarket operations
Service Contracts & SLA Control
Run premium tiers with measurable SLAs and real margin control.
- SLA KPIs: uptime, response, incidents, availability
- Customer portal with reporting and traceability
- Effort control: visits, hours, spares (margin per contract)
Maturity 5 — Business model transformation
Outcome / MaaS
Sell outcomes with trusted metrics for billing (pay-per-use or performance).
- Billable metrics: usage, performance, availability
- Bonus/malus and multi-year agreements
- ii40_Connect as the ‘source of truth’ for outcome contracts
How OEMs typically start
Start with 2–5 pilot customers or a lighthouse machine family. Package a starter tier first, then upsell based on measurable KPIs and SLA performance.
Discuss packaging & pricing