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For every team

ii40_Connect by professional role

ii40_Connect turns machine data into operational and commercial decisions: less reactive work, more scalable services.

Target roles: clear value per stakeholder

Aftermarket / Service Director (OEM)

Aftermarket contracts, incidents, profitability

Common Pains

  • Too many blind interventions and low-value travel
  • Hard to justify renewals and upsell with evidence
  • SLAs without trusted metrics; reporting is expensive (spreadsheets)

Desired Outcomes

  • Remote diagnosis with context and ‘next best action’
  • SLA KPIs (uptime, response, incidents) and automated reporting
  • Contract cost control: hours, visits and spares

Operations / Production Manager (end user)

Availability, performance, stops, continuous improvement

Common Pains

  • OEE and losses without traceability or clear root causes
  • Recurring microstops not prioritized by impact
  • No ‘golden runs’ and data-based operating standards

Desired Outcomes

  • OEE by shift/day/batch with loss Pareto
  • Agent-suggested improvement priorities (impact first)
  • Golden run patterns to standardize and replicate

Quality / Process Owner

Traceability, anomalies, evidence, audits

Common Pains

  • Hard to reconstruct ‘what happened’ during defects or claims
  • Weak correlation between process, events and quality
  • Evidence scattered across systems for audits and forensics

Desired Outcomes

  • Time-based traceability: process + events + context
  • Anomaly detection and early warnings
  • Structured evidence for claims, audits and learning loops

Align technology with operational goals

We identify the first use case that creates value for your teams and build a shared roadmap.

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