REMOTE SERVICE
Efficiency in Technical Assistance Service
Service Application REMOTE SERVICE __
The REMOTE SERVICE application aims to provide manufacturers’ technical support departments, and those responsible for ensuring proper equipment operation in general, with the tools they need to perform their work efficiently, effectively, and remotely.
REMOTE SERVICE es también un repositorio de toda la información técnica de la máquina en forma digital para acceder a dicha información de manera instantanea y directa.
La comunicación con el cliente y una gestión eficiente de las incidencias son pilares fundamentales para establecer relaciones a largo plazo. A través del sistema de ticketing, se habilita un flujo estructurado de información que, además de ser una herramienta eficaz de soporte, constituye una base de datos valiosa para el análisis predictivo y la mejora continua del servicio.
Remote equipment diagnostics and optimization of response time and quality
Digitized repository with online access to all technical information of the equipment
Efficient communication and tracking of machine operating issue status
Optimization of the management of periodic technical inspections (corrective, preventive, predictive)
FUNCTIONALITIES_
_to cover a range of after-sales functionalities
SERVICE CONSOLE
Service Console is a control panel that centralizes all key machine information in a single interface. From the technical data sheet and product passport to organized technical documentation in a digital repository, it provides fast and structured access to essential data for support and maintenance.
In addition to integrating support tickets and periodic inspections, this unified console consolidates all operational information in a way that can be analyzed by artificial intelligence algorithms. Thanks to this approach, it is possible to generate maintenance recommendations based on the actual behavior of the equipment and trained models, improving decision-making, reducing downtime, and optimizing technical service efficiency.
REMOTE DIAGNOSTICS
Remote Diagnostics is a service application integrated into our platform, designed to facilitate the detection and analysis of faults in industrial equipment remotely. It enables real-time access to key machine performance parameters, displaying data that helps identify anomalies or deviations. Additionally, it features an alarm and notification system that automatically alerts the technical team to incidents, providing a clear view of the equipment’s status without the need for physical presence.
This functionality allows manufacturers and technical service teams to deliver faster, more accurate, and proactive support. Remote diagnostics enhance the quality of after-sales service and reduce both response times and support costs. This ability to intervene early is essential for increasing equipment availability, minimizing unplanned downtime, and strengthening customer relationships through efficient technical assistance.
TICKETING
It allows digital registration of service requests, collecting all relevant machine information related to the issue, and documenting the interaction and involvement of the technical staff until resolution.
In doing so, it provides all the necessary information to comprehensively manage user support, verify SLA compliance, and monetize the provision of assistance.
COMMANDS & REMOTE ACCESS
Enables the remote interaction witht the machine, and the execution of previously configured commands over the equipment
Through these commands, user can access to machine registers, updated settings or enable remote access and interaction, always in respect of machine safety considerations
T&I INSPECTIONS
TEST & INSPECT allows the digitalization of the planning and execution of technical inspections on equipment, implementing the recommended inspection and testing program.
The schedule and scope of the inspections are defined within the platform. Completion is recorded through an online form that collects notes and visual evidence digitally, automatically generating a report.
KNOWLEDGE DRIVE
Offers a digital repository for each machine to store a copy off all relevant technical documentation for a machine, to improve availability and access from within ii40_Connect
In addition to mechanical or electrical drawings, copies of the main operating program, or user/maintenance manuals, it offers a central secured solution to keep also equipment repair reports, spare part consumption records or any other documentation on the machine operations
